Questions about your account, your subscription, or something in the app that is not working the way it should — email us and a real person will get back to you, usually within one business day.

It helps to include the email address on your account and, if something is broken, what you were doing when it happened.

Close the app completely and reopen it. That clears up most playback and syncing hiccups on its own.

If content looks out of date, check that you are signed in with the same email address you subscribed with.

Subscriptions bought in the app are billed by the App Store or Google Play, so cancellations, plan changes, and refunds are fastest through your store account — Settings → Manage Subscription in the app takes you straight there.

If you subscribed on the web, or you are not sure where you were billed, email us and we will sort it out.

You can delete your account and its data from Settings in the app, or email us and we will take care of it for you.